Frequently Asked Questions

What are your office/store hours?

We are open Monday - Friday from 8 AM – 5 PM.

Do you sell directly to end users?

Yes, we sell directly to end users. Whether you are a commercial entity or an individual, you can purchase our rope assemblies directly from us.

What is the standard length for a spool of rope?

The standard length for a spool of rope varies depending on the type and diameter of the rope. Typically, our spools range from 100 to 600 feet. For specific lengths and custom orders, please contact our sales team.

What services do you offer?

We offer a variety of services to meet your needs, including:

  • Custom rope assemblies: We specialize in creating custom rope assemblies tailored to your specific requirements through our expert splicing, application of rope coatings and chafe protection, and sourcing capabilities.
  • Rope by the foot and hardware: For customers who want to do their own rigging or need rope for general purposes, we provide rope by the foot and are highly flexible when it comes to quantity, size, and type. We also carry a wide range of hardware, so you can go to one place for all things rope and rigging
  • Commercial Fishing Rope and Rigging Supplies: We provide a wide range of supplies for the commercial fishing industry.
  • Proof loading and break testing: We offer proof loading and break testing services to ensure the strength of our rope products and to advance industry knowledge.

If you have any other questions or need further details about our services, feel free to reach out.

What type of rope do you offer?

We offer a wide range of products made from different rope constructions and fiber types, including but not limited to: braided and twisted constructions, traditional fibers such as nylon and polyester, and high-strength fibers such as high-modulus polyethylene (HMPE) and aramids.

How do I place an order?

You can place an order by contacting our sales team via our website contact forms, phone, or email. Our technical sales representatives will work with you to confirm your product needs and estimated lead time and provide a quote in a timely manner.

Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact our sales team for more information on pricing and discounts for bulk purchases.

Do you provide rope splicing and repair services?

Yes, we offer rope splicing and repair services on a case-to-case basis. Our experienced production team can splice and repair ropes to extend their lifespan and ensure they meet your operational needs.

What is the lead time for custom orders?

The lead time for custom orders depends on the order size and the complexity of the custom order. Our sales team will inform you of the estimated lead time as soon as possible during the ordering process.

Do you offer international shipping?

Yes, we offer international shipping. Please contact our sales team for more details on shipping options and costs.

Can you provide technical support and consultation?

Yes, we provide technical support and consultation. Our team is happy to assist with any questions or technical issues you may have.

How do I choose the right rope for my application?

Every application has unique considerations when it comes to a rope’s physical characteristics, cost, and appearance. Our sales team is made up of experts in the synthetic rope industry and can help you determine the best rope based on your requirements and use case.

Can you provide samples of your products?

Yes, we can provide samples prior to moving forward with a bulk or custom order. We work closely with you to ensure you are getting the product you need.

What payment methods do you accept?

We accept payment in cash/check, card, and EFT (Electronic Funds Transfer). Please note that there is a 3% surcharge on payments made via credit card.